Contact Us
We would love to hear from you! At Elvins, we value the relationships we build with our customers and are committed to providing exceptional support. Whether you have a question, need assistance with an order, or simply want to share your thoughts, our dedicated team is here to help.
Contact Information:
- E-Mail: [email protected]
Customer Support Hours:
- Monday to Friday: 10:00 AM – 6:00 OM (EST)
- Saturday & Sunday: Closed
We strive to respond to all inquiries within 24 hours, and your satisfaction is our top priority.
How Can We Assist You?
If you have any questions or need assistance, please don’t hesitate to reach out to us. We’re here to help! Here are some common reasons why customers contact us:
Product Inquiries: If you would like more information about a specific product, including sizing, material, or availability, our team will be happy to provide detailed information to help you make an informed decision.
Order Assistance: If you need assistance with an existing order, such as tracking information, changes, or cancellations, please provide your order number, and our support team will promptly assist you.
Returns and Exchanges: If you wish to initiate a return or exchange, please let us know, and we will guide you through the process. For a smooth return experience, please include your order details and reason for the return or exchange.
Feedback and Suggestions: We value your feedback! If you have any suggestions, comments, or ideas on how we can improve our products or services, we would love to hear from you. Your input helps us grow and better serve our customers.
Collaborations and Partnerships: If you are interested in collaborating with Elvins or establishing a business partnership, please provide us with relevant details, and our team will be in touch to explore potential opportunities.
